Check out what we're doing with Delgado Community College
Delgado Community College in New Orleans was down—but most definitely not out—in the aftermath of hurricane Katrina. Seeking new approaches to rebuild their physical infrastructure and expand their online programs, Delgado’s management team went straight to the white board for many days of offsite meetings, to discuss new ideas and create a clean slate from which they could reinvent everything. One thing was certain–customer service was going to be critical to rebuilding the Delgado community, for faculty, staff, and students alike.
Objective
Rebuild and renew Delgado's offerings from the ground up. The effects of Katrina were transformational on many levels; but a strong sense of optimism and the idea of “stronger than ever before” was a shared vision at all levels. As part of its vision and mission the College re-doubled its commitment to student services and support.
Why it Works?
The effort is big and bold–the engagement started with intense collaboration between Presidium’s ESM team and Delgado’s IT department to provide co-managed, round-the-clock services for Blackboard and Banner. The results were phenomenal. Over the past year, we’ve collaborated closely with Delgado to broaden the IT service desk strategy and deliver a broad range of student services including financial aid, registrar, and more.
What Makes it Cool?
It has reduced the cost of support and dramatically improved student satisfaction.
Method of
Use and Deployment
This one is comprehensive–big, bold, and transformational.