Objective

The education lifecycle is gravitating toward the Web and 24/7 support and successful education providers have started to deliver Student Services that are aligned accordingly. ESM is about showing your students that you can deliver service anytime/anywhere. Demonstrating to your administration how you can do more with less.

ESM may not help you leap tall buildings in a single bound, but in the world of service you’ll come pretty darn close.

Why it Works?

ESM helps facilitate communication. Our approach eliminates functional boundaries, passes thru silos and empowers your institution to make service matter. It helps your institution provide "extreme customer service" without breaking the bank. ESM empowers your staff, thrills your students, and delights your administration.

What Makes it Cool?

ESM isn't about saving money by reducing staff. The best education providers co-source to grow and to win, not to shrink. They co-source to innovate faster and more efficiently to grow larger, to add more convenient and flexible learning models, and to hire more and varied specialists.

Method of
Use and Deployment

Start big or start small–either way, you'll see some powerful outcomes – self-help, proactive change management, enterprise service desk tools, world class service desk operations, and a perfect blend of partnership best practices. This is shared-sourcing at its best.

Where does it
Make a Difference?

Think about the most pivotal and the most basic touch-points throughout the student experience—from applying for financial aid to taking an online exam. Now picture the role that ESM—extreme customer service—can play in improving those interactions. Well-timed and well-executed service can remove the stress and improve the experience.

Who's Using
Presidium ESM?

A virtual "who's who" of higher education, Presidium is used by the 700 most innovative and forward thinking colleges, universities, systems and consortia as well as leading 21st century education technology providers.