What is Change Management?
In plain English, Change Management means heading off service issues before they ignite. How do we do it? A CMDB of 6 million service best practices collaboratively developed with 700 education providers, careful planning, and teamwork.
Objective
Staying in front of the 8 ball... and having a Plan B to recover quickly, with minimal disruption, when you can't.
What Makes it Cool?
Making it through an SIS upgrade or surviving a change to Financial Aid forms without imploding the service desk.
Why it Makes a Difference
- Reducing the impact of change on the community and the service desk function
- Improving the reputation of the service desk
- Transition the service desk into a strategic partner within the organization